FAQ

FAQ – Bougadda Commerce LLC

Here are some common questions and answers to help you shop with confidence at Bougadda Commerce LLC.

1️⃣ How can I place an order?

You can place an order directly on our website by selecting your products, adding them to the cart, and proceeding to checkout. Follow the steps to enter your shipping and payment information.

2️⃣ What payment methods do you accept?

We accept:

• Visa & MasterCard

• Cash on Delivery (COD) within UAE

• Apple Pay for compatible devices

• Bank transfers for bulk or large orders

3️⃣ How long does delivery take?

• Standard Delivery: 2–5 business days within the UAE

• Delivery times may vary depending on location, holidays, or weather conditions.

4️⃣ Can I track my order?

Yes! After your order is shipped, you will receive tracking information via email or SMS so you can monitor the delivery progress.

5️⃣ Do you offer Cash on Delivery (COD)?

Yes, COD is available for all eligible orders within the UAE. Make sure someone is available at the delivery address to receive and pay for the order.

6️⃣ What if I receive a damaged or incorrect product?

Please contact our support team immediately at youssefbougadda@gmail.com. We will assist you with a replacement or refund according to our Return Policy.

7️⃣ Can I cancel or modify my order?

Orders can be canceled or modified within 24 hours of placement. Contact our support team as soon as possible for assistance.

8️⃣ Do you ship outside the UAE?

Currently, we only ship within the UAE. International shipping may be available in the future.

9️⃣ Is my personal and payment information safe?

Absolutely. All payments are processed securely through SSL-encrypted gateways. We do not store your card information on our servers.

10️⃣ How can I contact customer support?

You can reach us anytime via:
Email: youssefbougadda@gmail.com
Business Hours: Saturday – Thursday, 9:00 AM – 6:00 PM (GST)