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Commercellc
Commercellc

Return Policy

Return & Refund Policy – Bougadda Commerce LLC

Effective Date: January 2, 2026

At Bougadda Commerce LLC, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may be eligible for a return or refund under the conditions below.

1. Return Eligibility

  • Items must be returned within 14 days from the delivery date.

  • Products must be unused, in original packaging, and in the same condition as received.

  • Certain items may not be eligible for return due to hygiene or safety reasons (e.g., personal care items, opened electronics).

2. How to Initiate a Return

To request a return, please contact our support team:

Email: youssefbougadda@gmail.com
Business Hours: Saturday – Thursday, 9:00 AM – 6:00 PM (GST)

Include the following details in your email:

  • Order number

  • Product name

  • Reason for return

Our team will provide instructions for returning your item.

3. Refund Process

  • Once we receive and inspect your returned item, a refund will be issued to the original payment method within 5–7 business days.

  • Shipping fees are non-refundable, unless the return is due to our error or defective product.

  • Refunds may take additional time depending on your bank or payment provider.

4. Exchanges

  • We currently do not offer direct exchanges.

  • To exchange an item, please return the original product and place a new order.

5. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 48 hours of delivery.

  • Include photos of the damaged item and packaging.

  • We will provide a replacement or full refund.

6. Shipping Returns

  • Customers are responsible for return shipping costs, except for defective or incorrect items.

  • Please use a trackable shipping method to ensure your return is delivered safely.

7. Contact Us

For any questions regarding returns or refunds, please contact:

Email: youssefbougadda@gmail.com
Business Hours: Saturday – Thursday, 9:00 AM – 6:00 PM (GST)
Service Area: United Arab Emirates (Online Store – UAE Shipping)